CNNin
July
26, 1999
Y2K
isn't the only drain on
corporate
resources
"The Y2K problem has turned into a long, expensive chore."
"If it happened once, it can happen again."
"Forewarned is forearmed."
And so they asked a group of business and technology
pundits to list their top choices for the information
technology crises that lie beyond Y2K. Here are some
of the personnel related ones.
o In knowledge-intensive occupations, technology will
fail to increase worker productivity at all.
o The service economy used to be variable cost producers,
but now they are a collection of fixed cost producers
and vulnerable to a downturn in the economy.
o CIOs have the wrong skill sets to run an organization
based on strategic uncertainty. They know risk
profiles,
and project complexity, but they don't know business
strategy and their time constant is one order of
magnitude too slow.
o We are developing a knowledge underclass partially
comprised of CEOs and other top executives. They
don't know or understand how the technology works,
but they are in charge. They will lead their companies
to disaster.