CNNin

July 26, 1999     

Y2K isn't the only drain on
corporate resources

"The Y2K problem has turned into a long, expensive chore."
"If it happened once, it can happen again."
"Forewarned is forearmed."


And so they asked a group of business and technology
pundits to list their top choices for the information
technology crises that lie beyond Y2K.  Here are some
of the personnel related ones.


o  In knowledge-intensive occupations, technology will
    fail to increase worker productivity at all.

o  The service economy used to be variable cost producers,
    but now they are a collection of fixed cost producers
    and vulnerable to a downturn in the economy.

o  CIOs have the wrong skill sets to run an organization
    based on strategic uncertainty.  They know risk profiles,
    and project complexity, but they don't know business
    strategy and their time constant is one order of
    magnitude too slow.

o  We are developing a knowledge underclass partially
    comprised of CEOs and other top executives.  They
    don't know or understand how the technology works,
    but they are in charge.  They will lead their companies
    to disaster.